If the article was about a non profit or a legit small business with a web presence, I would agree with you. We’re talking about massively risky business with spectacular profit margins.
I just don’t believe that CF suddenly realized these guys are rolling in money and wanted their cut. The risk just wasn’t worth it to CF confirmed by the fact that they did not negotiate at all and happily lost the casino as their client.
We’re easily making enough to pay $120k/yr to CF, but they are not creating that much value for us and we’re not introducing any risk to them so what we pay makes sense for both sides.
Your conclusion is based on only one side of the story. And this story is coming from an unnamed business that’s using social media to shit on a provider that dropped them.
But even assuming that’s true, name any other large provider that would behave differently. AWS will terminate your services instantly and their support is even worse than CF. Apple is the same and then will take 2 weeks to reply. Google is a ghosting champion.
Just to be clear I’m talking about B2B relationships. Not end user communication.