Well, maybe try to deal with both their customer service :) Google’s customer servers is primarily focused on people who buy space to put ads! Not people who buy their phones, hence the “abundance” of Google flagship retail stores. Their customer are businesses, their product is the consumer. I’m not sure how people here keep ignoring that google’s core business is online advertisements, not gadgets.

Apple’s core business isn’t selling advertisements.

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Google is an advertisement company where you are the product, not the costumer. Big difference there.